Cancellation & Refund Policy – GeekTechZy

1. Service Cancellation Policy

We understand that plans change. You may cancel your request for technical support under the following conditions:

✅ Eligibility for Cancellation

• The service has not yet started (remote session not initiated or technician not dispatched).
• Cancellation request is received within 2 hours of booking and before service activation.
• Subscriptions can be canceled at any time from your customer dashboard or via email.

❌ Non-Cancellable Services

• Services that have already been initiated or completed.
• Instant/urgent support sessions.
• Custom service packages, once scheduled and staffed.

2. Refund Policy

We aim to provide the best possible support, but if you're not satisfied, you may request a refund under the conditions below:

✅ Eligible Refund Situations

• The issue remains unresolved even after reasonable attempts by our technicians.
• The service provided was not as described or was affected by technical failures from our side.
• Duplicate or incorrect billing due to system error.

❌ Non-Refundable Scenarios

• User fails to follow basic instructions or denies remote access.
• Issue resolved but customer still seeks refund for personal reasons.
• Service was fully delivered as promised.
• Refund request made after 72 hours of service delivery.

3. Refund Process

Email your refund request to Technologiescornerstone@outlook.com with subject line: Refund Request – [Your Order ID]

Include:

• Full name
• Contact number
• Order/service date
• Reason for refund

We will investigate and respond within 3–5 business days.
Approved refunds will be processed to the original payment method within 7–10 business days.

4. Subscription Cancellations

• Monthly/annual subscribers can cancel anytime from the user dashboard or by emailing support.
• No partial refunds are issued for unused days after the billing cycle has started.
• Future renewals will be stopped once cancellation is confirmed.

5. Physical Product Refunds (If Applicable)

• The product is defective or damaged on arrival.
• You notify us within 48 hours of delivery.
• Product is unused and returned in original packaging.

Return shipping cost will be borne by the customer unless the error was on our side.

6. Contact for Cancellations or Refunds

📧 Email: Technologiescornerstone@outlook.com

📞 Customer support hours: 10:00 AM – 7:00 PM IST/EST (Mon–Sat)